1. Subscription Fees Are Non-Refundable

All charges for monthly and annual subscription plans are final and non-refundable once billed.

This includes fees for:

• Plan renewals
• Upgrades
• Downgrades
• Partial use during a billing cycle

No refunds or credits are issued for unused time or unused features.

2. Cancellation of Future Billing

Subscribers may cancel their plan at any time through their account settings. Cancellation stops future billing but does not retroactively refund previously processed charges.

Upon cancellation:

• Access continues through the end of the current billing period.
• No partial refunds or credits are granted.

3. Duplicate Charges or Billing Errors

If a user believes a duplicate charge or clear billing error has occurred, the user must notify Angus Intelligence within 14 days of the transaction. Verified billing errors will be corrected or refunded.

Examples of refund-eligible billing errors include:

• Accidental duplicate billing
• Incorrect charge amount
• Incorrect plan assignment

4. Service Availability

Temporary outages, maintenance windows, or user-side technical issues do not qualify for refunds.

The platform operates on a commercially reasonable uptime schedule, and periodic maintenance is inherent to cloud-based systems.

5. Chargebacks

Initiating a chargeback without first contacting support to resolve the matter may result in:

• Immediate suspension of account access
• Termination under the Terms of Service

Chargeback filings for non-refundable subscription charges will be disputed with the payment processor.

6. Contact

For billing questions or clarification, users should contact:

support@angus-intelligence.com

Policy Integration

This Refund Policy forms part of the Subscription and Payment terms on the Pricing page and is incorporated by reference into the Terms of Service.